Refund Policy

1. Introduction

This 100% Refund Policy outlines the conditions under which clients can receive a full refund for services we provide.

2. Eligibility for Refund

Failure to Meet Agreed Technical Specifications:
- A full refund is granted only if the final video demonstrably fails to meet the technical specifications explicitly defined in the contract or project agreement.
- Technical specifications must be clearly and comprehensively detailed, including, but not limited to:
  - Video file format and resolution (e.g., MP4, 1920x1080).
  - Audio format and quality (e.g., WAV, 320 kbps).
  - Visual effects and color correction (e.g., specific LUTs).
  - Video length and content (e.g., sequence of scenes, text elements).
Revision Process:
- Before requesting a refund, the client must exhaust all revision options outlined in the contract.
- A refund is only granted if, after revisions, the final video still fails to meet the agreed-upon specifications.
Timeframe:
- Refund requests must be submitted in writing within 2 days of the final video delivery date.

3. Refund Request Procedure

Written Request:
- The client must submit a written refund request, detailing the discrepancies from the agreed technical specifications.
Documentation:
- The request must be accompanied by:
  - A copy of the contract or project agreement.
  - Original files and raw footage.
  - Documentation proving the discrepancies (e.g., screenshots).
Discrepancy Assessment:
- Upon receiving the request and documentation, a thorough assessment of the discrepancies will be conducted.
- The assessment will be performed by our team.

4. Limitations

Subjective Assessments:
- Refunds are not granted for subjective quality assessments (e.g., "I don't like it").
Changes in Requirements:
- Refunds are not granted for changes in requirements after final video delivery.
Client Errors:
- Refunds are not granted for client errors, such as providing low-quality source material.
- Changes to requirements after the project has commenced.
- Lack of timely feedback or approvals.

‍5. Contact Information